Job Description:
We are looking for a strategic and dynamic Team Leader to drive productivity across a team of Inside Sales Executives. This individual will be responsible for performance monitoring, coaching, and optimizing lead flow to improve conversion rates and team output.
Key Responsibilities:
Lead, mentor, and manage a team of Inside Sales Executives.
Monitor daily calling metrics, talk time, and login adherence.
Drive team to meet site visit and call targets (150+ calls per rep/day).
Conduct regular one-on-ones and feedback sessions.
Liaise with Marketing and Field Sales for lead handovers.
Audit CRM usage and ensure process compliance.
Prepare and present daily/weekly performance reports.
Coach team members to achieve KPIs and career growth.
Team KPIs to Drive:
Average Calls per Executive: 150+
Average Talk Time: 1+ hour per executive
Login Time Adherence: >4 hours/team member
CRM Hygiene: Lead stage update discipline
Team Conversion Rate: Lead to Visit
Attendance and Discipline Compliance
Performance Rating Basis:
Based on team achievement, process discipline, engagement quality
Structured rating from "Far Exceeds Expectations" to "Does Not Meet"
Graduation: Graduate/Post Graduate
Prior Similar Experience: Minimum 2 Years or More in similar industry
