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Job Summary

Job Description

We are looking for a qualified Customer Delight Executive who will offer excellent customer service and after-sales support. To be successful as a Customer Delight Executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

KEY RESPONSIBILITIES:

  • Assist clients in resolving issues and complaints concerning purchased products or services.

  • Maintain contact with clients to obtain customer feedback regarding product/service quality.

  • Create a world-class customer experience, and we intend to build our customer delight operations as a centre of excellence and a source of competitive advantage.

  • Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

  • Follow up to ensure that appropriate actions were taken on customers’ requests.

  • Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.

  • Make regular calls to existing clients and take care of welcoming the new clients with a personal touch and creating the wow factor.

  • Responsible for engagement through client visits in order to facilitate good customer satisfaction and retention.

  • Obligation to travel either in India or elsewhere for Business purposes.

PERSONAL COMPETENCIES:

  • 1-3 years of experience in Customer Service or Seller Support function.

  • Excellent communication skills in Hindi and English are a must

  • Ability to communicate correctly and clearly with all customer base

  • Excellent customer issue documentation skills

  • Good listening ability to understand customer issues very clearly and provide

    resolution.

  • Ability to function independently as well as in a team.

  • Familiarity with Microsoft Excel, Microsoft Word, Internet Explorer, and Android App

  • Ability to empathize with and prioritize customer needs

  • Ability to work with our customers that are business owners and very particular about their day-to-day operations

  • Demonstrated conflict resolution, negotiation, and de-escalation skills

  • Demonstrated ownership to resolve challenging customer issues, escalating when necessary

  • Ability to maintain regular and reliable attendance, including the daily schedule

  • Operational flexibility with the working schedule may be expected to work on

    weekends, holidays, and travel either in India or elsewhere for Business purposes.

  • Ability to multi-task in a high-energy environment

  • Familiarity with Business Etiquettes

  • Presentable and Professional behavior

EXPERIENCE: 0-3 Years

Salary

  • For Freshers: 2-3 LPA. For Experienced candidates: The remuneration will be calculated on the basis of experience and level of skill set.

Work type & shift

  • Full-Time, Day shift : 9:30 AM - 6:30 PM

Education

Graduate/ Post Graduate degree in any discipline or any other relevant professional qualification.

Department

  • Sales

Location

  • Sector 126, Noida

No. of Position

  • 8
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