Career

Customer Support: Interact with customers via various channels (phone, email, chat, etc.) to address inquiries, resolve issues, and provide accurate information about our products/services. 

Customer Query Resolution: Actively listen to customers, empathize with their concerns, and ensure timely and satisfactory resolution to their inquiries. 

Order Processing: Assist customers with order processing, tracking, and delivery status updates, ensuring a seamless buying experience. 

Product Knowledge: Develop a deep understanding of our products/services to provide knowledgeable assistance to customers and guide them in making informed decisions. 

Customer Feedback: Collect customer feedback, suggestions, and complaints, and relay insights to the relevant departments for continuous improvement. 

Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products/services to customers, enhancing their overall experience and increasing sales. 

CRM Maintenance: Maintain accurate and up-to-date customer records and interactions in the Customer Relationship Management (CRM) system. 

Customer Engagement: Engage with customers proactively through personalized follow-ups and interactions to ensure their satisfaction and loyalty. 

Escalation Handling: Escalate complex or unresolved customer issues to the appropriate teams for prompt resolution. 

Customer Satisfaction Metrics: Contribute to the achievement of customer satisfaction goals and key performance indicators (KPIs).

Excellent verbal and written communication skills, with a friendly and customer-centric attitude. 

Strong problem-solving and conflict resolution skills, with an empathetic approach to customer interactions. 

Ability to multitask, prioritize, and work efficiently in a fast-paced environment. 

Familiarity with customer support software and CRM systems is a plus. 

Detail-oriented and committed to delivering high-quality customer experiences. 

Positive and enthusiastic personality with a passion for customer delight. 

Willingness to learn and adapt to new technologies and processes.

Performance Pay, 

IT Allowance  

Paid Sick Leave, FOP (First day of Period) WFM for female 

Provident Fund  

Bachelor’s degree in business administration, Marketing, or a related field. 

Proven experience (1-3 years) in customer service or customer support roles, preferably in a customer-focused industry.